FAQ

Please call our toll free customer service line at 1-866-296-2130, or order online for immediate delivery. Protect your valuable art and avoid the hassle of other systems with TrackMaster® Picture Frame Hangers!

Please call for O.E.M. consultation and quanitities over 10,000 units.

UNCONDITIONAL GUARANTEE

Our goal is to make sure you receive the best value from every purchase you make from CRAFTICS We want to be your number one choice for metal and wood frame picture hangers. If for any reason you are not completely satisfied with a product, simply return it within 30 days for a no hassle return. For returns after 30 days (plus a 14 day shipping allowance) please refer to the Return Schedule below.

RETURN REQUIREMENTS:

Returned products must be in brand new, mint condition.

Items must be in the original, undamaged manufacturer packaging with all packaging materials, including instruction booklets, packing inserts, plastic bags, and the blank warranty cards. The manufacturer labeled Packaging must be enclosed within a new shipping carton.

Any Blister packed items or products that come in hard plastic wrap can only be returned if unopened and in original condition.

SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE

Returns must be received by CRAFTICS within 14 calendar days after notifying CRAFTICS of intent to return. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item.

RETURN SCHEDULE AFTER 30 DAYS:

(plus the 14 day shipping time allowance)

• 30 + days = 20% restocking fee
• 60 + days = 30% restocking fee
• 90 + days = 40% restocking fee
• 120 + days = 50% restocking fee

Please call our toll-free customer service line with any questions: 1-866-296-2130.

WHOLESALE PICTURE FRAME HANGER KITS AND PARTS

Wholesale accounts are approved for customers who purchase a minimum of 100 picture frame hanging kits, security accessories or hanger parts per order and a minimum of 400 units per year. Units include retail packaged picture hanger hanging kits and bulk parts for installation projects or special applications. Approved accounts qualify for a password to conveniently order product with the online shopping cart (credit card or on approved terms).

• Bulk Hanger Part Orders
• Cases of Retail Kits for Resale
• Reseller Agreements
• Custom Packaging of Picture Frame Hangers
• Commercial Art Display Installation Configurations
• National Accounts and OEM applications

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